Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information.

1. Introduction

A11yCore, LLC ("A11yCore," "Company," "we," "us," or "our"), a South Carolina limited liability company, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect personal information in connection with our websites, software, products, and services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services.

2. Data Controller

A11yCore, LLC is the controller of your personal information and is responsible for determining the purposes and means of processing.

  • Company Name:A11yCore, LLC
  • Jurisdiction:State of South Carolina, United States
  • Contact Email:privacy@a11ycore.org

3. Scope of This Policy

This Privacy Policy applies to personal information collected when you: (a) visit our websites; (b) create an account; (c) subscribe to our Services; (d) use our accessibility widget; (e) subscribe to our mailing lists; or (f) contact our support team.

4. Information We Collect

We collect only the information necessary to provide and improve our Services:

Account Information

  • Email address (required for account creation)
  • Password (securely hashed, managed by our authentication provider)

Subscription & Billing Information

When you subscribe to a paid plan, we store a reference to your Stripe customer account. All payment processing, including credit card information and billing addresses, is handled directly by Stripe. We do not store, process, or have access to your full payment card details.

Mailing List Subscriptions

  • Email address
  • Subscription source (e.g., where you signed up)
  • Subscription status

Support Communications

When you contact us through our support chat, we collect and store your messages to assist you and improve our support services.

License & Domain Information

When you activate a license for our accessibility widget, we record the domain name associated with the license for verification purposes.

Accessibility Scans

When you use our accessibility scanner, we store the URLs you scan and the scan results to provide the service.

5. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your account;
  • To process subscriptions and manage licenses;
  • To send you service-related communications;
  • To send newsletters you have subscribed to;
  • To respond to your support inquiries;
  • To provide accessibility scanning results;
  • To comply with legal obligations.

6. Third-Party Services

We use the following third-party services to operate our platform. Each service has its own privacy policy governing how they handle your data:

Supabase(Authentication & Database)

We use Supabase for user authentication and data storage. Supabase processes your email and password for authentication purposes.

Stripe(Payment Processing)

We use Stripe to process payments. When you make a purchase, your payment information is collected and processed directly by Stripe. We do not have access to your full credit card number.

Netlify(Hosting)

Our website is hosted on Netlify. Netlify may collect standard server logs including IP addresses.

7. Cookies & Local Storage

We use varying technologies depending on whether you are visiting our Website or using our Widget on a client site.

On Our Website:

  • Authentication:Cookies are used to keep you logged in (Supabase).
  • Preferences:Local storage is used to remember your theme choice.

In Our Accessibility Widget:

  • No Cookies:The widget does not set or track cookies on end-user devices.
  • Local Storage:We use local storage purely to save your accessibility profile settings (e.g., text size, contrast preference) so they persist across pages.

For detailed information on all cookies and storage methods, please see ourCookie Policy.

8. Disclosure of Information

We do not sell your personal information. We may disclose information in the following circumstances:

  • Service Providers:To third-party services listed in Section 6 that help us operate our platform;
  • Legal Requirements:When required by law, court order, or governmental request;
  • Protection of Rights:To protect our rights, safety, or property;
  • Business Transfers:In connection with a merger, acquisition, or sale of assets.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. You may request deletion of your account and associated data at any time by contacting us atprivacy@a11ycore.org.

10. Security Measures

We implement reasonable security measures to protect your information, including encryption, secure authentication, and access controls. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access:Request a copy of your personal information;
  • Correction:Request correction of inaccurate information;
  • Deletion:Request deletion of your personal information;
  • Portability:Request a portable copy of your data.

To exercise these rights, contact us atprivacy@a11ycore.org.

California Residents:We do not sell or share personal information for cross-context behavioral advertising.

12. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

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